Refund policy

• We have a strict no returns/ refunds policy. in the case of your jewellery arriving damaged or broken, we will gladly exchange it, within 48 hours of it being in your possession. 
• Items that are not eligible for returns are the following:
• All earrings (We do accept returns on ear cuffs) Engraved products, Individual products in sets - The products must be returned as a set to be eligible for a refund. 
• Refunds and exchanges are usually processed within 10-14 working days of receiving the items, although during busy periods this may vary.
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• Refunds will always be processed to the original payment method.
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• All eligible items must meet the following requirements to be eligible for a return: Unworn with no signs of wear or damage and in the original condition and packaging. Once a refund or exchange has been processed you will receive an email to confirm.
• Please note, Gift Cards are non-refundable.